Based in Burlington, VT, The Network Craze Operations team is a group of dedicated professionals who deliver higher quality products at the highest speeds possible. We provide meticulous white-glove care to our products from the moment we receive an order until well after it is in the customer's hands. 24/7 expert Engineer support coupled with our global logistics network enables us to immediately alleviate any customer concerns, with replacement products available to them within just four hours, regardless of the time or geographic location. We have clients domestic and global, ranging from Fortune 100 to Fortune 500 companies. In 9 years of business, this company has consistently set and exceeded expectations due in no small part to the combined and individual prowess of our team members. We are now looking for someone who is a determined worker and critical thinker; who can push us as much as we will push them.
Come join our Team!
Provides real-time assistance and internal support for the Network Craze Team
Monitors incident tickets and cases while delivering immediate solutions and/or incident escalation
Entry level administrative aid including but not limited to typing, filing, copying, data entry, directing visitors, and coordinating calendars.
Responsible for the coordination of client/internal events, such as Team Lunches, UPS/FedEx Freight Scheduling, Requests for Return Merchandise Authorizations (RMAs)
Engages vendors and team members in a courteous, friendly, and timely manner.
Responds quickly to a multi-line telephone system; answers and routes calls.
Engages with the support and operations team to manage and organize customer orders
Manages communication within the organization on behalf of the leader(s) when required
Supports additional tasks and special projects as required
Proactive with problem-solving skills.
Strong attention to detail
Good personal computer skills (e.g. Microsoft Excel)
Effective interpersonal and communication skills
Good organizational capabilities with a keen eye for details
Ability to work independently
Enjoy communicating and interacting with people
Retirement plan with 3% match
15 days Paid Time Off
9 Paid Holidays
The hours for this position are M-F 8am-5pm.
Be prepared for a background check to be performed. Network Craze is an Equal Opportunity Employer. No phone calls or emails please.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers